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| Contact Us: Tulsa 918-582-8608 Oklahoma City 405-236-3500 twscatering@aol.com Click on Any Link Below for More Information |
| Frequently Asked Questions |
Q. What is Required for Confirmation/Cancellation of My Order?
A. We will always try to make as many accommodations as possible for our customers but without prior
agreement, the following parameters will apply to confirmation or cancellation of any order.
FOR ALL CUSTOMERS: We need a "Best Guess" of your guest count about two (2) weeks before your
event. Four (4) days before your event we need your "Final Guest Count"; from that number, you can
ADD-ON but you CANNOT SUBTRACT from your total guest count.
FOR FIRST TIME CUSTOMERS: Once we have established a relationship with you as a customer, we are
happy to send you an invoice after your event is completed. For first time customers we require either a
25% deposit or a charge card guarantee. We are happy to invoice you for the remaining amount due or in
the case of a charge card guarantee, we will invoice you for the total amount and you can choose to pay by
check or charge card. We accept Visa, Mastercard and American express.
CANCELLATIONS: If you cancel your order within 2 weeks of your event, there will be a charge of 25%. If
you cancel your order within 4 days of your event, there will be a charge of 50% plus the cost of any
non-returnable items that were purchased for your event. If you cancel within 24 hours of your event, a
charge for the full amount will be incurred.
agreement, the following parameters will apply to confirmation or cancellation of any order.
FOR ALL CUSTOMERS: We need a "Best Guess" of your guest count about two (2) weeks before your
event. Four (4) days before your event we need your "Final Guest Count"; from that number, you can
ADD-ON but you CANNOT SUBTRACT from your total guest count.
FOR FIRST TIME CUSTOMERS: Once we have established a relationship with you as a customer, we are
happy to send you an invoice after your event is completed. For first time customers we require either a
25% deposit or a charge card guarantee. We are happy to invoice you for the remaining amount due or in
the case of a charge card guarantee, we will invoice you for the total amount and you can choose to pay by
check or charge card. We accept Visa, Mastercard and American express.
CANCELLATIONS: If you cancel your order within 2 weeks of your event, there will be a charge of 25%. If
you cancel your order within 4 days of your event, there will be a charge of 50% plus the cost of any
non-returnable items that were purchased for your event. If you cancel within 24 hours of your event, a
charge for the full amount will be incurred.
Q. What are the Descriptions of the Service Styles Available?
A. There are three basic types of service styles available. We can mix parts of these to some extent but in
their purest form, they are as follows.
BUFFET STYLE: Whether with seating or all stand-up, your event will be set with everything on the buffet
(whether a Breakfast, Lunch, Dinner or Hors D'oeuvres). Your guests make their way to the buffet tables
filled with your requested food and beverages. This style of service works best for Hors D'oeuvres and more
casual events. If real china and glassware are requested, this style of service requires a server for set-up,
maintenance and clean-up.
SEATED BUFFET STYLE: We set your seating tables with everything for your guests meal except the main
entree; that will be set on the buffet. The concept is that they only have to get up once to fill their plate -
everything else is pre-set on their seating tables. Typically the seating tables will be set with Salad,
Dressing, Bread Baskets and Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and
Carafes of Coffee plus any Necessary Condiments along with Napkins and Table Cloths. The Seated Buffet
Style usually requires servers for set-up, service, maintenance and clean-up.
SEATED and SERVED STYLE: This is the most similar to restaurant service. Just like the Seated Buffet, we
set your seating tables with everything for your guests meal except the main entree; in this case, the main
entree will be plated and garnished in the kitchen and served to each guest by a server. Again, everything
else is pre-set on their seating tables. Typically the seating tables will be set with Salad, Dressing, Bread
Baskets and Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and Carafes of
Coffee plus any Necessary Condiments along with Napkins and Table Cloths. Waiter service of the Salad,
Bread, Dessert and Beverages are available. The Seated and Served Style requires a kitchen staff and
servers for plate building, set-up, service, maintenance and clean-up.
their purest form, they are as follows.
BUFFET STYLE: Whether with seating or all stand-up, your event will be set with everything on the buffet
(whether a Breakfast, Lunch, Dinner or Hors D'oeuvres). Your guests make their way to the buffet tables
filled with your requested food and beverages. This style of service works best for Hors D'oeuvres and more
casual events. If real china and glassware are requested, this style of service requires a server for set-up,
maintenance and clean-up.
SEATED BUFFET STYLE: We set your seating tables with everything for your guests meal except the main
entree; that will be set on the buffet. The concept is that they only have to get up once to fill their plate -
everything else is pre-set on their seating tables. Typically the seating tables will be set with Salad,
Dressing, Bread Baskets and Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and
Carafes of Coffee plus any Necessary Condiments along with Napkins and Table Cloths. The Seated Buffet
Style usually requires servers for set-up, service, maintenance and clean-up.
SEATED and SERVED STYLE: This is the most similar to restaurant service. Just like the Seated Buffet, we
set your seating tables with everything for your guests meal except the main entree; in this case, the main
entree will be plated and garnished in the kitchen and served to each guest by a server. Again, everything
else is pre-set on their seating tables. Typically the seating tables will be set with Salad, Dressing, Bread
Baskets and Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and Carafes of
Coffee plus any Necessary Condiments along with Napkins and Table Cloths. Waiter service of the Salad,
Bread, Dessert and Beverages are available. The Seated and Served Style requires a kitchen staff and
servers for plate building, set-up, service, maintenance and clean-up.
Q. What About Special Dietary Requirements?
A. We regularly have requests for special menus for one guest or for an entire event. We are well versed in
special dietary needs and can accommodate any special needs or requests.
special dietary needs and can accommodate any special needs or requests.
Q. Will There be a Delivery Fee for My Order?
A. We are happy to deliver anywhere in Oklahoma, Northwest Arkansas, Southwest Missouri and Southeast
Kansas. We do our best to not charge delivery fees; all of our delivery fees are based on Time and Mileage
to the delivery location. Orders for unusual times, weekends or extended duration may have additional fees.
FEES WITHIN TULSA and OKLAHOMA CITY: There is no delivery fee for orders over $200.00. For all other
orders, there is a $25.00 delivery fee.
FEES OUTSIDE OF TULSA and OKLAHOMA CITY: The Fees are based on Time and Mileage to the specific
location. Please call or email us for specific pricing.
Kansas. We do our best to not charge delivery fees; all of our delivery fees are based on Time and Mileage
to the delivery location. Orders for unusual times, weekends or extended duration may have additional fees.
FEES WITHIN TULSA and OKLAHOMA CITY: There is no delivery fee for orders over $200.00. For all other
orders, there is a $25.00 delivery fee.
FEES OUTSIDE OF TULSA and OKLAHOMA CITY: The Fees are based on Time and Mileage to the specific
location. Please call or email us for specific pricing.
Q. Do I Need to Tip My Servers or Delivery Person?
A. For events that require a server, we include a $20.00 tip in the cost for each of your servers. If you feel
your server performed exceptionally, please feel free to give them any additional gratuity you desire. You
may also call or email and have any amount added to your invoice for one or all of your servers - please
contact us immediately after your event if you wish to add a gratuity through your invoice; we will generally
have your invoice completed and transmitted the day after your event.
It is not necessary to tip your delivery person for a basic drop-off and set-up delivery. Again, If you feel your
delivery person performed exceptionally or went out of their way to accommodate some special need you
may have had, please feel free to give them any additional gratuity you desire.
your server performed exceptionally, please feel free to give them any additional gratuity you desire. You
may also call or email and have any amount added to your invoice for one or all of your servers - please
contact us immediately after your event if you wish to add a gratuity through your invoice; we will generally
have your invoice completed and transmitted the day after your event.
It is not necessary to tip your delivery person for a basic drop-off and set-up delivery. Again, If you feel your
delivery person performed exceptionally or went out of their way to accommodate some special need you
may have had, please feel free to give them any additional gratuity you desire.
Q. Is There a List of Venues Where TW's-AFAB Can Cater?
A. Below is a list of meeting spaces and banquet halls in Tulsa and Oklahoma City where TW's-AFAB
Catering can to cater your event. If your preferred venue is not listed, please contact us; we can usually be
placed on their list of preferred/allowed caterers.
Tulsa Listings (OKC listings are below)
Downtown:
Dennis R. Neill Equality Center, 621 E. 4th St. 918-743-4297, www.okeq.org
OSU-Tulsa, 700 N. Greenwood Ave., 918-594-8000
Greenwood Cultural Center, 918-596-1020
Resonance, 918-587-3888
Harwelden - Tulsa Arts and Humanities Center, 918-584-3333
Midcontinent Tower, 918-587-1900
Bernsen Center, 918-584-4701
Cain's Ballroom, 918-584-2306
Studio 212, 918-583-4466
Central Park Community Center, 918-596-1444
Oklahoma Jazz Hall of Fame, 918-
Midtown:
Tulsa Garden Center, 918-746-5125
Tulsa Historical Society, 918-746-5133
German American Society, 918-744-6997
OU Schusterman Center, 918-660-3555
Tulsa Scottish Rite, 918-622-7760
East and North:
Home Builder's Association, 918-663-5820
Moose Lodge, 918-437-2727
Fraternal Order of Police Lodge, 918-234-6445
Sparrow Hawk Clubhouse, 918-835-2048
South:
5-Oaks Ranch and Cabins, 918-298-6405
Amerisuites (71st and Yale), 918-491-4010
Holiday Inn (145th and BA Expwy.), 918-258-7085
Country:
Bridle Creek Ranch and Cabins, 918-396-3968, www.bridlecreek.com
Flowers:
Petal Pushers, Ken Youngblood, 918-494-0999, www.
Wedding and Specialty Cakes:
Ann's Bakery, 918
Merits Bakery, 918
Wanda's Cakes, 918
Special Beverages:
Harvard Liquor (Rob, Danny or Jamie), 918-834-1888
Ranch Acres, 918-747-1171
Margarita Machine, PartyPro Rents, 918-
Prosound Mobile Music and Lighting, 918-232-4087 www.
Rental Companies:
Class Act Party Rentals, 918-663-7997, www.classactrentals.com
PartyPro Rents, 918- , www.
Entertainment:
Acoustic Guitar, Melanie Davis, 918-810-1267,
Harpist, Sarah Lindsey, 918-743-3813
Jazz Quartet, Tom Sterling, 918-743-3871
Jazz Singer, Devre Jackson, 918-, djackson@
Wedding Singer & Karaoke, Jonathan Brown, 918-584-5787
DJ, Prosound Music and Lighting, Zak Downing, 918-232-4087, www.
DJ, Infinity Sound, Richard Brooks, 918-481-2010, www.
DJ, DJ Connection, 918-481-2010, www.
Oklahoma City Listings (Tulsa listings are above)
Oklahoma City Downtown:
Historic Farmers Market, 405-232-6505, www.okcfarmersmarket.com
Cox Center, 405-602-8500, www.
Bricktown Events Center, 405-236-4143, www.brewereventcenter.com
Catering can to cater your event. If your preferred venue is not listed, please contact us; we can usually be
placed on their list of preferred/allowed caterers.
Tulsa Listings (OKC listings are below)
Downtown:
Dennis R. Neill Equality Center, 621 E. 4th St. 918-743-4297, www.okeq.org
OSU-Tulsa, 700 N. Greenwood Ave., 918-594-8000
Greenwood Cultural Center, 918-596-1020
Resonance, 918-587-3888
Harwelden - Tulsa Arts and Humanities Center, 918-584-3333
Midcontinent Tower, 918-587-1900
Bernsen Center, 918-584-4701
Cain's Ballroom, 918-584-2306
Studio 212, 918-583-4466
Central Park Community Center, 918-596-1444
Oklahoma Jazz Hall of Fame, 918-
Midtown:
Tulsa Garden Center, 918-746-5125
Tulsa Historical Society, 918-746-5133
German American Society, 918-744-6997
OU Schusterman Center, 918-660-3555
Tulsa Scottish Rite, 918-622-7760
East and North:
Home Builder's Association, 918-663-5820
Moose Lodge, 918-437-2727
Fraternal Order of Police Lodge, 918-234-6445
Sparrow Hawk Clubhouse, 918-835-2048
South:
5-Oaks Ranch and Cabins, 918-298-6405
Amerisuites (71st and Yale), 918-491-4010
Holiday Inn (145th and BA Expwy.), 918-258-7085
Country:
Bridle Creek Ranch and Cabins, 918-396-3968, www.bridlecreek.com
Flowers:
Petal Pushers, Ken Youngblood, 918-494-0999, www.
Wedding and Specialty Cakes:
Ann's Bakery, 918
Merits Bakery, 918
Wanda's Cakes, 918
Special Beverages:
Harvard Liquor (Rob, Danny or Jamie), 918-834-1888
Ranch Acres, 918-747-1171
Margarita Machine, PartyPro Rents, 918-
Prosound Mobile Music and Lighting, 918-232-4087 www.
Rental Companies:
Class Act Party Rentals, 918-663-7997, www.classactrentals.com
PartyPro Rents, 918- , www.
Entertainment:
Acoustic Guitar, Melanie Davis, 918-810-1267,
Harpist, Sarah Lindsey, 918-743-3813
Jazz Quartet, Tom Sterling, 918-743-3871
Jazz Singer, Devre Jackson, 918-, djackson@
Wedding Singer & Karaoke, Jonathan Brown, 918-584-5787
DJ, Prosound Music and Lighting, Zak Downing, 918-232-4087, www.
DJ, Infinity Sound, Richard Brooks, 918-481-2010, www.
DJ, DJ Connection, 918-481-2010, www.
Oklahoma City Listings (Tulsa listings are above)
Oklahoma City Downtown:
Historic Farmers Market, 405-232-6505, www.okcfarmersmarket.com
Cox Center, 405-602-8500, www.
Bricktown Events Center, 405-236-4143, www.brewereventcenter.com
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