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| Contact Us: Tulsa 918-582-8608 Oklahoma City 405-236-3500 twscatering@aol.com Click on Any Link Below for More Information |
| Frequently Asked Questions |
Q. What is Required for Confirmation/Cancellation of My Order?
A. We will always try to make as many accommodations as possible for our customers but without prior
agreement, the following parameters will apply to confirmation or cancellation of any order.
FOR ALL CUSTOMERS: We need a "Best Guess" of your guest count about two (2) weeks before your event.
Three (3) full days before your event we need your "Final Guest Count"; from that number, you can ADD-ON but
you CANNOT SUBTRACT from your total guest count.
FOR FIRST TIME CUSTOMERS: Once we have established a relationship with you as a customer, we are happy to
send you an invoice after your event is completed. For first time customers we require either a 25% deposit or a
charge card guarantee. We are happy to invoice you for the remaining amount due - or in the case of a charge
card guarantee, we will invoice you for the total amount and you can choose to pay by check or charge card. We
accept Visa, Mastercard and American express.
CANCELLATIONS: If you cancel your order within one (1) week of your event, there will be a charge of 25%. If you
cancel your order within two (2) days of your event, there will be a charge of 50% plus the cost of any
non-returnable items that were purchased for your event. If you cancel within 24 hours of your event, a charge
for the full amount will be incurred.
agreement, the following parameters will apply to confirmation or cancellation of any order.
FOR ALL CUSTOMERS: We need a "Best Guess" of your guest count about two (2) weeks before your event.
Three (3) full days before your event we need your "Final Guest Count"; from that number, you can ADD-ON but
you CANNOT SUBTRACT from your total guest count.
FOR FIRST TIME CUSTOMERS: Once we have established a relationship with you as a customer, we are happy to
send you an invoice after your event is completed. For first time customers we require either a 25% deposit or a
charge card guarantee. We are happy to invoice you for the remaining amount due - or in the case of a charge
card guarantee, we will invoice you for the total amount and you can choose to pay by check or charge card. We
accept Visa, Mastercard and American express.
CANCELLATIONS: If you cancel your order within one (1) week of your event, there will be a charge of 25%. If you
cancel your order within two (2) days of your event, there will be a charge of 50% plus the cost of any
non-returnable items that were purchased for your event. If you cancel within 24 hours of your event, a charge
for the full amount will be incurred.
Q. What are the Descriptions of the Service Styles Available?
A. There are three basic types of service styles available. We can mix parts of these to some extent but in their
purest form, they are as follows.
BUFFET STYLE: Whether with seating or all stand-up, your event will be set with everything on the buffet
(whether a Breakfast, Lunch, Dinner or Hors D'oeuvres). Your guests make their way to the buffet tables filled
with your requested food and beverages. This style of service works best for Hors D'oeuvres and more casual
events. If real china and glassware are requested, this style of service requires a server for set-up, maintenance
and clean-up.
SEATED BUFFET STYLE: We set your seating tables with everything for your guests meal except the main
entree; that will be set on the buffet. The concept is that they only have to get up once to fill their plate -
everything else is pre-set on their seating tables. Typically the seating tables will be set with Salad, Dressing,
Bread Baskets and Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and Carafes of
Coffee plus any Necessary Condiments along with Napkins and Table Cloths. The Seated Buffet Style usually
requires servers for set-up, service, maintenance and clean-up.
SEATED and SERVED STYLE: This is the most similar to restaurant service. Just like the Seated Buffet, we set
your seating tables with everything for your guests meal except the main entree; in this case, the main entree
will be plated and garnished in the kitchen and served to each guest by a server. Again, everything else is
pre-set on their seating tables. Typically the seating tables will be set with Salad, Dressing, Bread Baskets and
Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and Carafes of Coffee plus any
Necessary Condiments along with Napkins and Table Cloths. Waiter service of the Salad, Bread, Dessert and
Beverages are available. The Seated and Served Style requires a kitchen staff and servers for plate building,
set-up, service, maintenance and clean-up.
purest form, they are as follows.
BUFFET STYLE: Whether with seating or all stand-up, your event will be set with everything on the buffet
(whether a Breakfast, Lunch, Dinner or Hors D'oeuvres). Your guests make their way to the buffet tables filled
with your requested food and beverages. This style of service works best for Hors D'oeuvres and more casual
events. If real china and glassware are requested, this style of service requires a server for set-up, maintenance
and clean-up.
SEATED BUFFET STYLE: We set your seating tables with everything for your guests meal except the main
entree; that will be set on the buffet. The concept is that they only have to get up once to fill their plate -
everything else is pre-set on their seating tables. Typically the seating tables will be set with Salad, Dressing,
Bread Baskets and Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and Carafes of
Coffee plus any Necessary Condiments along with Napkins and Table Cloths. The Seated Buffet Style usually
requires servers for set-up, service, maintenance and clean-up.
SEATED and SERVED STYLE: This is the most similar to restaurant service. Just like the Seated Buffet, we set
your seating tables with everything for your guests meal except the main entree; in this case, the main entree
will be plated and garnished in the kitchen and served to each guest by a server. Again, everything else is
pre-set on their seating tables. Typically the seating tables will be set with Salad, Dressing, Bread Baskets and
Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and Carafes of Coffee plus any
Necessary Condiments along with Napkins and Table Cloths. Waiter service of the Salad, Bread, Dessert and
Beverages are available. The Seated and Served Style requires a kitchen staff and servers for plate building,
set-up, service, maintenance and clean-up.
Q. What About Special Dietary Requirements?
A. We regularly have requests for special menus for one guest or for an entire event. We are well versed in
special dietary needs and can accommodate any special needs or requests.
special dietary needs and can accommodate any special needs or requests.
Q. Will There be a Delivery Fee for My Order?
A. We are happy to deliver anywhere in Oklahoma, Northwest Arkansas, Southwest Missouri and Southeast
Kansas. We do our best to not charge delivery fees; all of our delivery fees are based on Time and Mileage to the
delivery location. Orders for unusual times, weekends or extended duration may have additional fees.
FEES WITHIN TULSA and OKLAHOMA CITY: There is no delivery fee for orders over $200.00. For all other orders,
there is a $25.00 delivery fee.
FEES OUTSIDE OF TULSA and OKLAHOMA CITY: The Fees are based on Time and Mileage to the specific
location. Please call or email us for specific pricing.
Kansas. We do our best to not charge delivery fees; all of our delivery fees are based on Time and Mileage to the
delivery location. Orders for unusual times, weekends or extended duration may have additional fees.
FEES WITHIN TULSA and OKLAHOMA CITY: There is no delivery fee for orders over $200.00. For all other orders,
there is a $25.00 delivery fee.
FEES OUTSIDE OF TULSA and OKLAHOMA CITY: The Fees are based on Time and Mileage to the specific
location. Please call or email us for specific pricing.
Q. Do I Need to Tip My Servers or Delivery Person?
A. For events that require a server, we include a $20.00 tip in the cost for each of your servers. If you feel your
server performed exceptionally, please feel free to give them any additional gratuity you desire. You may also call
or email and have any amount added to your invoice for one or all of your servers - please contact us
immediately after your event if you wish to add a gratuity through your invoice; we will generally have your
invoice completed and transmitted the day after your event.
It is not necessary to tip your delivery person for a basic drop-off and set-up delivery. Again, If you feel your
delivery person performed exceptionally or went out of their way to accommodate some special need you may
have had, please feel free to give them any additional gratuity you desire.
server performed exceptionally, please feel free to give them any additional gratuity you desire. You may also call
or email and have any amount added to your invoice for one or all of your servers - please contact us
immediately after your event if you wish to add a gratuity through your invoice; we will generally have your
invoice completed and transmitted the day after your event.
It is not necessary to tip your delivery person for a basic drop-off and set-up delivery. Again, If you feel your
delivery person performed exceptionally or went out of their way to accommodate some special need you may
have had, please feel free to give them any additional gratuity you desire.
Q. Is There a List of Venues Where TW's-AFAB Can Cater?
A. Below is a list of meeting spaces and banquet halls in Tulsa and Oklahoma City where TW's-AFAB Catering
can cater your event. Also listed are associates and businesses we have worked with and have had great
success. If your preferred venue or vendor is not listed, please contact us; we can usually be placed on their list
of preferred/allowed caterers.
Tulsa Listings (OKC listings are below)
Downtown:
Dennis R. Neill Equality Center, 621 E. 4th St. 918-743-4297 www.okeq.org
OSU-Tulsa, 700 N. Greenwood Ave., 918-594-8000 www.osu-tulsa.okstate.edu
Greenwood Cultural Center, 918-596-1020 www.greenwoodculturalcenter.com
Resonance, 918-587-3888 resonancetulsa.org
Harwelden - Tulsa Arts and Humanities Center, 918-584-3333 www.ahct.org
Midcontinent Tower, 918-587-1900 www.midcontinenttower.com
Bernsen Center, 918-584-4701 tbriscoe@firstchurchtulsa.org
Cain's Ballroom, 918-584-2306 www.cainsballroom.com
Studio 212, 918-583-4466 studio212tulsa.com
Central Center in Centennial Park, 918-596-1444 www.cityoftulsa.org
Oklahoma Jazz Hall of Fame, 918-281-8600 okjazz.org
IDL Ballroom, 918-902-6339 idlballroom.com
Tulsa Air and Space Museum, 918-834-9900 www.tulsaairandspacemuseum.com
VFW Post 577, 918-585-9148 www.vfw.org
Midtown:
Tulsa Garden Center, 918-746-5125 www.tulsagardencenter.com
Tulsa Historical Society, 918-746-5133 www.tulsahistory.org
German American Society, 918-744-6997 www.gastulsa.org
OU Schusterman Center, 918-660-3555 www.ou.edu/tulsa
Tulsa Scottish Rite, 918-622-7760 www.tulsascottishrite.org
East and North:
Home Builder's Association, 918-663-5820 www.tulsahba.com
Moose Lodge, 918-437-2727 www.tulsamoose.org
Fraternal Order of Police Lodge, 918-234-6445 tulsafop93.org
Sparrow Hawk Clubhouse, 918-835-2048 autopilotcentral.com
South:
5-Oaks Ranch and Cabins, 918-298-6405 www.fiveoakslodge.com
Amerisuites (71st and Yale), 918-491-4010 tulsa.place.hyatt.com
Country:
Bridle Creek Ranch and Cabins, 918-396-3968 bridlecreekok.com
Skelly Lodge, 918-266-3331 www.skellylodge.com
Surrounding:
Arrow Springs, 918-449-9603, Broken Arrow www.arrowspringschapel.com
Flowers:
Petal Pushers, Ken Youngblood, 918-494-0999 www.petalpusherstulsa.com
Stems, Ron Greenwood, 918-584-0421 www.tulsaflorist.net
Wedding and Specialty Cakes:
Ann's Bakery, 918-834-2345 www.annsbakery.com
Merritt's Bakery, 918-747-2301 merrittsbakery.com
Wanda's Cakes, 918-665-7888 wandascakegallery.com
Special Beverages:
Harvard Liquor (Rob or Danny), 918-834-1888
Ranch Acres Wine & Spirits, 918-747-1171
Margarita Machine, PartyPro Rents, 918-622-8102 www.partyprorents.com
The Margarita Shop, 918-640-9244 www.themargaritashop.com
Blue Label Bartending, 918-671-5222 bluelabelbartending.com
Rental Companies:
PartyPro Rents, 918-622-8102 www.partyprorents.com
Entertainment:
Acoustic Guitar, Melanie Davis, 918-810-1267
Harpist, Sarah Lindsey, 918-743-3813
Jazz Quartet, Tom Sterling, 918-743-3871
Jazz Singer, Devre Jackson, 918-838-1031
Wedding Singer & Karaoke, Jonathan Brown, 918-691-3984
DJ, Prosound Music and Lighting, Zak Downing, 918-232-4087 www.tulsaparty.com
DJ, DJ Connection, 918-481-2010 www.djconnectiontulsa.com
DJ, Chris Terrell, 918-378-3226, DJTERRELL41@hotmail.com
Photography:
Steven Michael's Photography, 918-494-8886, www.StevenMichaels.net
Missy Whitfield Photography, www.missywhitfield.com
Oklahoma City Listings (Tulsa listings are above)
Downtown:
Historic Farmers Market, 405-232-6505 www.okcfarmersmarket.com
Cox Center, 405-602-8500 www.coxconventioncenter.com
CocaCola Bricktown Events Center, 405-236-4143 brewerentertainment.com
Capitol and Northeast:
Oklahoma History Center, 405-522-5248 www.oklahomahistorycenter.org
National Cowboy & Western Heritage Museum, 405-478-2250 nationalcowboymuseum.org
Northwest:
Express Event Center, 405-717-5550 www.expresseventcenter.com
Special Beverages:
Blue Label Bartending, 405-651-8373 bluelabelbartending.com
Entertainment:
Wedding Singer & Karaoke, Jonathan Brown, 918-691-3984
DJ, Prosound Music and Lighting, Zak Downing, 918-232-4087 www.tulsaparty.com
Big Dave's Music Factory, 405-373-3700 www.dj4hire.com
Flowers:
New Leaf, 405-842-2444, www.newleafokc.com
can cater your event. Also listed are associates and businesses we have worked with and have had great
success. If your preferred venue or vendor is not listed, please contact us; we can usually be placed on their list
of preferred/allowed caterers.
Tulsa Listings (OKC listings are below)
Downtown:
Dennis R. Neill Equality Center, 621 E. 4th St. 918-743-4297 www.okeq.org
OSU-Tulsa, 700 N. Greenwood Ave., 918-594-8000 www.osu-tulsa.okstate.edu
Greenwood Cultural Center, 918-596-1020 www.greenwoodculturalcenter.com
Resonance, 918-587-3888 resonancetulsa.org
Harwelden - Tulsa Arts and Humanities Center, 918-584-3333 www.ahct.org
Midcontinent Tower, 918-587-1900 www.midcontinenttower.com
Bernsen Center, 918-584-4701 tbriscoe@firstchurchtulsa.org
Cain's Ballroom, 918-584-2306 www.cainsballroom.com
Studio 212, 918-583-4466 studio212tulsa.com
Central Center in Centennial Park, 918-596-1444 www.cityoftulsa.org
Oklahoma Jazz Hall of Fame, 918-281-8600 okjazz.org
IDL Ballroom, 918-902-6339 idlballroom.com
Tulsa Air and Space Museum, 918-834-9900 www.tulsaairandspacemuseum.com
VFW Post 577, 918-585-9148 www.vfw.org
Midtown:
Tulsa Garden Center, 918-746-5125 www.tulsagardencenter.com
Tulsa Historical Society, 918-746-5133 www.tulsahistory.org
German American Society, 918-744-6997 www.gastulsa.org
OU Schusterman Center, 918-660-3555 www.ou.edu/tulsa
Tulsa Scottish Rite, 918-622-7760 www.tulsascottishrite.org
East and North:
Home Builder's Association, 918-663-5820 www.tulsahba.com
Moose Lodge, 918-437-2727 www.tulsamoose.org
Fraternal Order of Police Lodge, 918-234-6445 tulsafop93.org
Sparrow Hawk Clubhouse, 918-835-2048 autopilotcentral.com
South:
5-Oaks Ranch and Cabins, 918-298-6405 www.fiveoakslodge.com
Amerisuites (71st and Yale), 918-491-4010 tulsa.place.hyatt.com
Country:
Bridle Creek Ranch and Cabins, 918-396-3968 bridlecreekok.com
Skelly Lodge, 918-266-3331 www.skellylodge.com
Surrounding:
Arrow Springs, 918-449-9603, Broken Arrow www.arrowspringschapel.com
Flowers:
Petal Pushers, Ken Youngblood, 918-494-0999 www.petalpusherstulsa.com
Stems, Ron Greenwood, 918-584-0421 www.tulsaflorist.net
Wedding and Specialty Cakes:
Ann's Bakery, 918-834-2345 www.annsbakery.com
Merritt's Bakery, 918-747-2301 merrittsbakery.com
Wanda's Cakes, 918-665-7888 wandascakegallery.com
Special Beverages:
Harvard Liquor (Rob or Danny), 918-834-1888
Ranch Acres Wine & Spirits, 918-747-1171
Margarita Machine, PartyPro Rents, 918-622-8102 www.partyprorents.com
The Margarita Shop, 918-640-9244 www.themargaritashop.com
Blue Label Bartending, 918-671-5222 bluelabelbartending.com
Rental Companies:
PartyPro Rents, 918-622-8102 www.partyprorents.com
Entertainment:
Acoustic Guitar, Melanie Davis, 918-810-1267
Harpist, Sarah Lindsey, 918-743-3813
Jazz Quartet, Tom Sterling, 918-743-3871
Jazz Singer, Devre Jackson, 918-838-1031
Wedding Singer & Karaoke, Jonathan Brown, 918-691-3984
DJ, Prosound Music and Lighting, Zak Downing, 918-232-4087 www.tulsaparty.com
DJ, DJ Connection, 918-481-2010 www.djconnectiontulsa.com
DJ, Chris Terrell, 918-378-3226, DJTERRELL41@hotmail.com
Photography:
Steven Michael's Photography, 918-494-8886, www.StevenMichaels.net
Missy Whitfield Photography, www.missywhitfield.com
Oklahoma City Listings (Tulsa listings are above)
Downtown:
Historic Farmers Market, 405-232-6505 www.okcfarmersmarket.com
Cox Center, 405-602-8500 www.coxconventioncenter.com
CocaCola Bricktown Events Center, 405-236-4143 brewerentertainment.com
Capitol and Northeast:
Oklahoma History Center, 405-522-5248 www.oklahomahistorycenter.org
National Cowboy & Western Heritage Museum, 405-478-2250 nationalcowboymuseum.org
Northwest:
Express Event Center, 405-717-5550 www.expresseventcenter.com
Special Beverages:
Blue Label Bartending, 405-651-8373 bluelabelbartending.com
Entertainment:
Wedding Singer & Karaoke, Jonathan Brown, 918-691-3984
DJ, Prosound Music and Lighting, Zak Downing, 918-232-4087 www.tulsaparty.com
Big Dave's Music Factory, 405-373-3700 www.dj4hire.com
Flowers:
New Leaf, 405-842-2444, www.newleafokc.com
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Q. How Much is a Server or Bartender - What Do They Do?
A. Servers are paid $125 and Bartenders are paid $175 which includes the above mentioned tip. Their
compensation covers a minimum of six (6) hours at your venue - that time includes set-up and clean-up for you
event so remember: your servers may be working longer than the duration of your event. If the servers are
working for you longer than their six (6) hours paid by their base pay, they are paid an additional $20 per hour
per server. TW's-AFAB Catering pays all extraneous costs for your servers including all taxes, liability insurance,
and workman's compensation insurance. Often we do not know whether the servers will be working beyond
their six (6) hour minimum - if there is extra time necessary for your event, the added price will be included on
your final total. Please understand, our servers are vetted, conscientious and experienced; their goal is to make
your event perfect and they will do whatever is necessary to accomplish that goal.
compensation covers a minimum of six (6) hours at your venue - that time includes set-up and clean-up for you
event so remember: your servers may be working longer than the duration of your event. If the servers are
working for you longer than their six (6) hours paid by their base pay, they are paid an additional $20 per hour
per server. TW's-AFAB Catering pays all extraneous costs for your servers including all taxes, liability insurance,
and workman's compensation insurance. Often we do not know whether the servers will be working beyond
their six (6) hour minimum - if there is extra time necessary for your event, the added price will be included on
your final total. Please understand, our servers are vetted, conscientious and experienced; their goal is to make
your event perfect and they will do whatever is necessary to accomplish that goal.
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