|I want to Confirm My Bid
If you are a Returning Customer, Just email a statement of acceptance
with the bid number and any details we need to know
If you are a NEW customer, please click HERE to download and fill out
the Confirmation Form and email it to
Or Call the Kitchen Closest to Your Delivery Location
|Q. What is Required for Confirmation and Deposit for My Order?
|We will always try to make accommodations for our customers but without prior agreement, the following parameters will apply to confirmation or cancellation of any order.
FOR ALL CUSTOMERS: We need a "Best Guess" of your guest count about two (2) weeks before your event. Four (4) full days before your event we need your "Minimum Guest Count";
from that number, you can ADD-ON but you CANNOT SUBTRACT from your total guest count. We need your final guest count the day before your event. Depending on your menu, we
can usually accommodate an increase in your guest count the day of your event; please call ASAP if you need to add-on the day of your event.
FOR FIRST TIME CUSTOMERS: Once we have established a relationship with you as a customer, we are happy to send you an invoice after your event is completed without a deposit
required. For first time customers we need either a charge card guarantee (we don't run anything on the card until after you receive the final invoice), or a 25% deposit (money order or
check). If you pay your deposit by Money order or check, we will email you a final invoice and statement with the balance due and pick up payment on delivery. If you use the credit card
as your guarantee, we will email you an invoice the day after your event - from that invoice, you can choose to mail us a check, change the form of payment or tell us to claim the funds
from your credit card guarantee. With a credit card guarantee, we need to hear from you or your representative the day after your event as to how you want to proceed with payment.
CANCELLATIONS: If you cancel your order within one (1) week of your event, there will be a charge of 25%. If you cancel your order within two (2) days of your event, there will be a
charge of 50% plus the cost of any non-returnable items that were purchased for your event. If you cancel within 24 hours of your event, a charge for the full amount will be incurred.